Seller: rarteaga42 (395) 100%, Location: Chicago, IL, Ships to: Worldwide, Item: 291859776524 Dell Password Reset Service: suffixes -1F5A and -3A5B Screen code: XXXXXXX-1F5A (example: 1234567-1F5A)Screen code: XXXXXXX-3A5B (example: 1234567-3A5B) Just send us the 7-character ServiceTag followed by the 4-character Suffix -1F5A or -3A5B, check picture. With the password that you will receive, you will be able to gain access to Setup/BIOS options in your computer, you will be able to reconfigure and modify boot options, enable/disable hardware, among many other options inside Setup/BIOS.As always, the computer manufacturer is your first best option. Contact us ahead of time to receive a better response time. We will always try to respond within 5-20 minutes or less during work hours (US Central Time).In a hurry? contact us first by sending a message. You will be buying a Service and will receive information + instructions, there is no need to ship your computer to us. You are buying a SERVICE. Any questions? Disclaimer: by contacting us you imply that you are the legitimate owner.